If the employee is unable to provide the necessary assistance, contact us. How to make an inquiry – through a pre-agreed communication channel. When signing the maintenance contract, we register with us the names, telephone numbers and e-mail addresses of the employees from whom we can expect inquiries. We also specify which communication channels will be used for inquiries. Inquiries from unauthorized employees (without registered telephone and e-mail) or through an unspecified communication channel are not answered. You can expect answers during our working hours – 09:00 – 18:00. In case of need you will receive assistance and overtime, but the price will be increased by 50% (fifty percent). After answering the inquiry, the client receives a completion protocol. The minutes may assess the assistance provided and make recommendations for further inquiries.